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Domestic Violence Services Director

TITLE: Domestic Violence Services Director

STATUS: Full-Time, Exempt

OBJECTIVE: Strive to fulfill the mission of YWCA Pueblo in every aspect of the position


  • Ensure that all provided services and activities conducted through YWCA Pueblo Domestic Violence services are in alignment with the mission, strategic vision, and goals of the YWCA Pueblo.
  • Ensure open and effective communication with the Executive Director, to include verbal and written updates that keep the Executive Director informed concerning shelter performance, situations, intakes, and exits of potential residents and/or existing residents and staff.
  • With the YWCA Executive Director, cultivate and model human resource strategies that encourage a high performance work culture based on organizational development and best practice principles set forth by YWCA Pueblo.
  • Across YWCA Domestic Violence Services, create and promote a safe, calm, structured, trauma-informed environment that promotes compassion and empowerment.
  • Ensure that the YWCA Pueblo Emergency Domestic Violence Shelter is staffed 24/7.
  • Enforce policies, procedures and standards for operation in accordance with YWCA Pueblo and strive to achieve best practices as defined by the Colorado Department of Human Services Domestic Violence Program (DVP) and YWCA USA.
  • With the YWCA Pueblo Executive Director, design and implement outreach events to raise awareness and educate the community about domestic violence and its effects on families and communities as directed.
  • With the YWCA Pueblo Executive Director and within budgetary guidelines, coordinate maintenance and emergency repairs in the shelter facility.
  • In cooperation with the YWCA Pueblo Executive Director and within budgetary guidelines, cultivate program development and expansion that is responsive to the needs of program participants and the community.
  • Complete and submit monthly and quarterly reports as directed.
  • Participate in YWCA Pueblo fundraising efforts including grant writing, fundraising events, and cultivation of individual and corporate donors.
  • Participate in YWCA Pueblo strategic planning, Staff meetings, program evaluations, and board meetings as directed.


  • Perform all other duties as assigned.


  • Bachelor’s degree (Master’s Preferred) in Psychology, Counseling, Social Work, Non-profit Management or related field. Minimum five years of experience working in a non-profit with minimum five years of experience in a supervisory capacity; or equivalent combination of education and work related experience.
  • Able to establish and maintain effective working relationships by encouraging and facilitating cooperation, open communication and teamwork at all levels of the association.
  • Able to demonstrate strong understanding of the dynamics of domestic violence.
  • Must possess critical thinking skills and the ability to make timely, sound decisions.
  • Able to remain calm under pressure.
  • Demonstrate and model sensitivity for all forms of human diversity.
  • Able to demonstrate innovative leadership; pursue and encourage professional development, welcome challenges and seek motivation from internal rather than external forces.
  • Able to communicate effectively both verbally and in writing with all levels of the association and the public.
  • Able to research, evaluate, sort, analyze, interpret and communicate related data; synthesize complex information to present in group setting and answer questions as well as facilitate and/or participate in meetings.
  • Able to work successfully in a changing environment.
  • Demonstrate high levels of professionalism, integrity, and ethics.
  • Able to function well in a stressful environment.
  • Proficient in Microsoft Office software: MS Word, Excel, Powerpoint, Outlook, etc.
  • Able to perform all duties and responsibilities in a timely and effective manner.
  • Must be a team player; must be able to follow directives and work well with the Executive Director.


  • Ability to sit, stand and walk for long periods.
  • Ability to bend, squat and kneel.
  • Ability to lift, push and pull twenty five pounds.
  • Ability to focus and follow through on each detail.
  • Ability to be creative and flexible in stressful situations.


  • Must possess a valid Colorado Driver’s License with minimum vehicle insurance coverage.

Supervises: Domestic Violence Services Staff


Work primarily performed in an office environment with frequent interruptions; may need to physically lift, push, pull or carry items weighing up to 25 pounds. Travel may be required. Will be required to work evening and weekends as business needs dictate.

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Office:  719-542-6904
Crisis Hotline:  719-545-8195
DV Services:  719-545-8195
Fax:  719-595-1796

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801 N. Santa Fe Ave.
Pueblo, CO  81003

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